Who these Terms bind
Mercazul LLC (the Provider, we, us) provides Vecinoti to the residential community or property-management organization that subscribes (the Customer). Administrators accepting on behalf of a Customer must have authority to do so. Residents, guards and other invited users accept these Terms for their own use; that acceptance does not make them responsible for the Customer’s subscription fees.
What the service is
Vecinoti is software for managing a residential community: entry passes and visits, notices, service requests, amenity reservations, conversations, a neighbour feed, documents, governance, finance records and guard operations, as enabled by the Customer's administrators. Modules can be switched on and off per community. The Provider records what the Customer enters; it does not verify identities, collect payments or operate physical gates.
Accounts and access
Each person uses one account tied to an email address. Account holders keep their credentials private, enable multi-factor authentication when their role requires it, and tell the Customer's administrator promptly about any suspected misuse. Administrators are responsible for whom they invite, which roles they grant and which modules they enable. The Provider may suspend access that endangers the platform or other users.
Acceptable use
Users must not post content that is unlawful, defamatory, discriminatory or that discloses another person's private information; must not attempt to access other communities or accounts; and must not use the emergency features except in a genuine emergency. Content in the neighbour feed and in conversations is written under the author's real name. Administrators may remove content and every removal is recorded.
Customer data and its ownership
All data the Customer and its users enter belongs to the Customer or the person it concerns. The Provider processes it only to provide the service, as described in the Privacy Policy and the Data Processing Agreement. The Customer can export its records and each person can export or delete their own personal data from the application.
Financial records are records, not payments
The finance module records the dues the Customer's administrators charge and the payments they confirm, and assigns a receipt number to each confirmed payment. The Provider does not move money, does not hold funds and does not verify amounts against a bank. The Customer remains solely responsible for its accounts, taxes and reporting.
Availability, changes and support
The Provider aims to keep the service available and will announce planned maintenance in advance where possible. Features may change over time; a feature the Customer relies on will not be removed without notice. Support is provided to the Customer's administrators through the channels published on the website. Service levels, when contracted, are set out in the order form.
Plans, fees and trials
The chosen plan, price, billing period, taxes and payment method are stated in the order or invoice. The Free plan has no subscription fee. A self-service Pro trial lasts 30 days and returns to Free if no paid plan is arranged; it does not automatically charge a payment method. Paid services require a separate agreement. The Returns, Refunds & Cancellations Policy applies to fees paid to Mercazul LLC.
Cancellation and termination
The subscription term and any renewal or notice period are stated in the Customer’s written agreement. An authorized administrator can request cancellation through Contact Vecinoti in the application or the website contact form. We confirm the effective date and any outstanding amounts in writing. Deleting a personal account does not cancel a community subscription. For material breach we may suspend or end access, with notice and an opportunity to remedy when appropriate; urgent security or legal issues may require immediate action. Arrange any needed data exports before access ends; retention and deletion follow the Privacy Policy and the Customer’s agreement.
Liability
The service is provided with reasonable skill and care. To the extent permitted by law, the Provider is not liable for indirect or consequential losses, for decisions taken on the basis of records entered by users, for outages of third-party services or of the Customer's own connectivity, or for the conduct of users towards each other. The Provider's total liability in any twelve-month period is limited to the fees paid by the Customer in that period.
Privacy and security
How personal data is handled is described in the Privacy Policy and, for the Customer, in the Data Processing Agreement. Security measures include encrypted connections, multi-factor authentication, tenant isolation, audit logs and backups with restore drills. Vulnerabilities can be reported as described in the security policy on the website.
Updates and acceptance
The date on this page identifies the published version. When these Terms change, the application requests acceptance of the current version before community access resumes. You may review the policies without signing in and may sign out instead of accepting. Changes to contracted prices or service commitments are subject to the Customer’s agreement and any notice required by applicable law.
Applicable law and disputes
The Customer’s signed agreement may specify governing law and a forum for contractual disputes. Otherwise, applicable law determines the governing law and competent courts. Nothing in these Terms removes consumer, privacy or other rights or remedies that cannot lawfully be waived. Contact Mercazul LLC first so we can try to resolve an issue.
Contact Mercazul LLC
Use the website contact form or Contact Vecinoti in the application for service or legal questions. Contractual notices may also be sent using the contact details in your signed agreement or invoice. Include your community name and a clear description of the request; do not send passwords or full payment credentials.
Software and user content
Mercazul LLC and its licensors retain rights in the software, branding and documentation. Subject to these Terms and the Customer’s subscription, users receive permission to access the service for their community’s operations. Users retain their rights in their content and authorize us to host, display and process it to provide the service. Do not copy, resell or interfere with the service, except where expressly authorized or permitted by law.
Emergency and access features
Vecinoti is not an emergency response service, insurance service or guarantee of physical security. Alerts depend on connectivity, permissions and community staff availability. Contact local emergency services directly when urgent help is needed. The Customer remains responsible for physical access decisions, staffing, community rules and the accuracy of its records.