Terms of Service
Last updated: 12 September 2026
Draft prepared on 12 September 2026 for review by counsel before publication. These Terms govern the use of the Vecinoti platform by the community that contracts it (the "Customer"), its administrators, guards and residents. Until counsel signs off, this text is a proposal, not a binding agreement.
Who these Terms bind
Vecinoti is provided by the operator named on the pricing page (the "Provider") to the residential community or property-management company that subscribes (the "Customer"). Residents, guards and administrators use the platform under the Customer's subscription and are bound by these Terms when they accept an invitation or sign in.
What the service is
Vecinoti is software for managing a residential community: entry passes and visits, notices, service requests, amenity reservations, conversations, a neighbour feed, documents, governance, finance records and guard operations, as enabled by the Customer's administrators. Modules can be switched on and off per community. The Provider records what the Customer enters; it does not verify identities, collect payments or operate physical gates.
Accounts and access
Each person uses one account tied to an email address. Account holders keep their credentials private, enable multi-factor authentication when their role requires it, and tell the Customer's administrator promptly about any suspected misuse. Administrators are responsible for whom they invite, which roles they grant and which modules they enable. The Provider may suspend access that endangers the platform or other users.
Acceptable use
Users must not post content that is unlawful, defamatory, discriminatory or that discloses another person's private information; must not attempt to access other communities or accounts; and must not use the emergency features except in a genuine emergency. Content in the neighbour feed and in conversations is written under the author's real name. Administrators may remove content and every removal is recorded.
Customer data and its ownership
All data the Customer and its users enter belongs to the Customer or the person it concerns. The Provider processes it only to provide the service, as described in the Privacy Policy and the Data Processing Agreement. The Customer can export its records and each person can export or delete their own personal data from the application.
Financial records are records, not payments
The finance module records the dues the Customer's administrators charge and the payments they confirm, and assigns a receipt number to each confirmed payment. The Provider does not move money, does not hold funds and does not verify amounts against a bank. The Customer remains solely responsible for its accounts, taxes and reporting.
Availability, changes and support
The Provider aims to keep the service available and will announce planned maintenance in advance where possible. Features may change over time; a feature the Customer relies on will not be removed without notice. Support is provided to the Customer's administrators through the channels published on the website. Service levels, when contracted, are set out in the order form.
Fees and trial
Fees are quoted per active unit per month on the pricing page or in the order form, plus applicable taxes. Every plan starts with a free trial of the length shown on the pricing page. Invoices are issued monthly and are payable by the means stated on them. Non-payment after notice may lead to suspension of the Customer's community until settled.
Term and termination
The subscription continues month to month until either party ends it with thirty days' notice. The Provider may terminate for a material breach that is not remedied within fifteen days of notice. On termination the Customer may export its data for thirty days, after which it is deleted in line with the Privacy Policy, except where the law requires longer retention.
Liability
The service is provided with reasonable skill and care. To the extent permitted by law, the Provider is not liable for indirect or consequential losses, for decisions taken on the basis of records entered by users, for outages of third-party services or of the Customer's own connectivity, or for the conduct of users towards each other. The Provider's total liability in any twelve-month period is limited to the fees paid by the Customer in that period.
Privacy and security
How personal data is handled is described in the Privacy Policy and, for the Customer, in the Data Processing Agreement. Security measures include encrypted connections, multi-factor authentication, tenant isolation, audit logs and backups with restore drills. Vulnerabilities can be reported as described in the security policy on the website.
Changes to these Terms
The Provider may update these Terms. Material changes are announced to the Customer's administrators at least thirty days before they take effect; continued use after that date is acceptance. The current version is always published on the website.
Governing law and disputes
These Terms are governed by the law of the jurisdiction stated in the order form. The parties will try to resolve disputes in good faith before going to the courts of that jurisdiction. Counsel to confirm the jurisdiction, consumer-law carve-outs for residents and any mandatory local clauses before publication.
Contact
Questions about these Terms go to the contact address published on the website.