What this Policy covers
This Policy applies to subscription and service fees invoiced by Mercazul LLC. A signed agreement or order may set specific cancellation, credit or refund terms. Those written terms and mandatory applicable rights take priority. A personal resident account does not, by itself, create a paid subscription.
Free plans and trials
There is nothing to refund for a free plan or free trial. The standard self-service Pro trial lasts 30 days. If no paid plan is arranged, it returns to Free without an automatic payment charge. Paid service begins only under the agreed commercial terms.
How to cancel
An authorized community administrator may request cancellation through Contact Vecinoti in the app or the website contact form. Include the community name, account email and requested end date. Mercazul LLC confirms the effective date and any outstanding charges in writing according to the subscription agreement. Cancellation and account deletion are separate: deleting an individual account does not end the community’s service.
Refunds and billing corrections
Contact Mercazul LLC if a charge appears incorrect, duplicated or inconsistent with your agreement, or if you believe a refund is due. We review the billing records, the service provided, your agreement and applicable law, then communicate the outcome. Any entitlement to a refund, credit or prorated amount follows those terms and legal rights; this page does not establish an additional universal refund window.
What to include
Provide the invoice or payment reference, payment date, amount and currency, community name and reason for the request. Use the contact link below. Do not send full card numbers, bank passwords or security codes. We may ask for proof that you are authorized to act for the paying Customer.
Approved refunds
When a refund is approved, Mercazul LLC confirms the amount and processing arrangements. It is returned to the original payment method where possible; an alternative must be agreed and verified. Bank or payment-provider processing times vary. Any credit instead of a refund must be consistent with your agreement and applicable rights.
Community payments, reservations and resident sales
Your community sets its own rules for dues, assessments, fines, deposits and amenity cancellations. Direct refund requests for those charges to the community administration or the party that received payment. Vecinoti’s records and payment confirmations do not make Mercazul LLC the recipient of those funds. Returns for goods or services exchanged between residents must be arranged with the seller; Mercazul LLC is not the seller in those transactions.
Your legal rights
Nothing in this Policy limits a mandatory cancellation, withdrawal, warranty, refund or payment-dispute right under applicable law. If there is a conflict, the mandatory rule applies. Contact Mercazul LLC to discuss a request or obtain a copy of the commercial terms that apply to your subscription.